Case Studies

How a Penetrating Executive Summary Helps Non-Profit Refine Marketing and Advertising Efforts

Product Launch Team Utilizes Mystery Shops and Audits to Ensure Rollout Success

Strategic Consultant Finds Fruitful Partnership for In-Field Market Research

In-Restaurant Mystery Shops Validate Piloted Training Initiative

Year-Round Mystery Shopping Program Ensures Public Transportation Service Standards Are Met

Advanced Analytics Predictive Model Helps Client Optimize Future Advertising Campaigns

During AEP, CMS Event Audits Rapidly Report Compliance Issues

Medicare Supplement Provider Ensures Year-Round CMS Compliance with Mystery Call Program

Customer Intercepts Offer Rapid and Precise Insights

Panel Surveys Help Client Secure Venture Capital Funding

Competitor Analysis Research and Mystery Shops Help Grocer Build Omnichannel Service

Panel Surveys Key To Understanding Emerging Market

Field Agent Database Key to Assembling Competitive Intelligence Online Panel

Mobile Ethnographies Capture Real World Customer Journeys

Myth Busters: How Focus Groups Dispel Corporate Assumptions

Online and Offline Mystery Shops Perfect Search Engine Algorithm

Integrating Customer Sentiment into Retail Email Best Practices

Medicare Provider Finds Corrective Action to Avoid AEP CMS Violations

Improving the Patient Experience in Outpatient Surgery

Manufacturer Ensures Retailer Compliance Through Store Audits

Digital Store Audit Program Gives Client On-The-Ground Intelligence

Validating Investment: Using Customers to Drive Decisions

Manufacturer Finds Best Locations for Product Launch

Fast Casual Restaurant Chain Hones In On New Design

Grocer Combats Market Share Loss of New Competitor Location

Battling Price Perceptions: Grocer Seeks to Understand Customers

Measuring Customer Preferences to Increase Satisfaction

Uncovering Employee Behaviors That Drive Customer Loyalty

Consumer Electronics Manufacturer Uses Mystery Shopping to Understand Customer Experience

Retailer Marks Positive Change in Customer Satisfaction

Bridging Manufacturer and Retail Partner Interests Through Shopper Research

Customer Pricing Perceptions in the Grocery Industry

National Quick Service Chain Achieves an ROI of 740%

National Grocer Avoids Potential Loss: Customer Intercepts Case Study

Managing Products Through In-Store Retail Channels

Produce Is Center Stage For Grocery Shoppers

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