Many consumers have stopped picking items off of shelves, and are letting store employees do that for them in a new system called ‘click and collect.’ Here’s how it works: customers select and purchase their items online and then pick them up at a prearranged location, already bagged. After all, why go through all the work when someone else can do it for you?
The grocery industry has seen continuous change over the last ten years: High-end, Farm-to-table, Organic. These niche products are just the latest movement overtaking the grocery industry. The large-model supermarkets, focused on serving the community, once reigned king and are now starting to see significant competition.