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Customer Experience Unplugged: Beauty Is More Than Skin Deep

Posted by TrendSource on 1/14/14 10:41 AM

The Company

What is a human being’s largest organ? If you guessed the skin, you are correct! We are in a constant game of how much skin is too much to show. Our quest for healthy youthful skin adds up to an estimated $102.3 billion dollar business by 2018. This month’s Customer Experience spotlight is on a skin care retailer. Is it ready for its close-up? Beauty is more than skin deep, so we need to get to the core of this retailer’s splendor. What makes this brand so darn attractive?! Let’s break it down!

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Topics: Market Research, Featured, Customer Experience Unplugged

Customer Experience Unplugged: Turn that Frown Upside Down!

Posted by TrendSource on 12/19/13 9:04 AM

The Company

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Topics: Featured, Customer Experience Unplugged

Customer Experience Unplugged: Doing it Right the First Time!

Posted by TrendSource on 11/26/13 3:24 PM

The Company

From our Customer Experience submissions, we chose a communications behemoth to open our Customer Experience Unplugged blog series. It is an obvious choice with 98% of American households now having access to some form of high-speed broadband. That said, nearly all of us or at least someone in our household has been in touch with a communications company, and it’s not always a smooth exchange. Let’s break it down!

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Topics: Featured, Customer Experience Unplugged

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