TrendSource is in the compliance business, and, when it comes to employment eligibility compliance, our clients come from industries far and wide.
We spend a lot of time thinking about things from our clients’ perspective, imagining how they experience our products and then optimizing our processes and communications in order to best reach and serve them. It’s something we pride ourselves on.
But, from time to time, we remind ourselves to foreground the end user experience, which, in many cases including employment eligibility verification, is not our client. With employment eligibility, the end user is the New Hire.
Our clients care deeply about their New Hires, they want to make a good first impression, and TrendSource Field Agents are often the first people they meet face-to-face after being hired.
In that vein, we will below outline how a New Hire experiences TrendSource’s Remote I-9 Verifications. Let’s imagine a New Hire, let’s call him Greg, and see how he would experience this product.
Greg, who lives in California, just got hired by a Texas-based company (he is super charming and he aced the interview). His new company can’t wait to get him online and working, but he first must complete his I-9 as soon as possible.
At first blush, Greg thinks this might get complicated, but he’s a go-getter and he wants to get moving.
Since Greg’s new HR manager has long outsourced Remote I-9 Verifications to TrendSource, Greg almost immediately receives an email outlining the I-9 Verification process, offering him clear instructions to login to TrendSource’s online I-9 platform.
Once Greg logs in, he has two simple tasks to complete:
Once Greg provides this information, which he does quite quickly because he’s such an ideal New Hire, a Field Agent reaches out to him via email with the time and location (chosen from a list Greg made) of their in-person Verification meeting. The email also reminds Greg to bring his identification documents with him to the meeting.
Since Greg needs to know who to look for at his favorite coffee shop, the email additionally includes the Field Agent’s photo and badge information for easy identification purposes.
At the appointed time, Greg heads to the coffee shop, easily finds the Field Agent, and together they Section 2 in-person, in compliance with employment eligibility law. The Field Agent photographs all documentation and identification.
All said, it takes about 10 minutes, not even enough time for Greg to finish his coffee.
And that’s it.
Greg’s quick pathway to employment eligibility verification is over before it really even began. TrendSource takes it from there, providing his employer with access to the completed I-9.
Efficient, effortless, and exact. That’s how TrendSource handles Remote I-9 Verifications. For end users like Greg, the experience is easier than he expected, and it never stressed him out.
That’s how users experience TrendSource’s In-Person I-9 Verifications for Remote Workers.