TrendSource Trending Blog

CMS formal events require Sales Reps to channel their inner toastmaster, giving a prescheduled presentation to Medicare-eligible attendees regarding a company’s Medicare Supplement plans. During these presentations, and the question and answer sessions that follow, they must provide accurate and accessible information while remaining mindful of strict CMS guidelines.

CMS informal events require Sales Reps to think quickly on their feet as they field inquiries from potential customers regarding Medicare Supplements. Unlike formal events—which have a prescribed start time and feature a planned presentation before a scheduled Q&A session—at informal events, Sales Reps must essentially engage in impromptu 1:1 conversations with consumers.

As we continue through the Medicare’s Annual Election Period (AEP), consumers are engaging Medicare Supplement Providers at multiple sales touchpoints, including phone calls, informal and formal events, and even 1:1 appointments.

As we approach the home stretch of CMS AEP 2022, we at TrendSource have started to get an idea about the different types of violations occurring at specific touchpoints.

We are well into AEP 2022, and TrendSource has been working round the clock to help our Medicare Supplement Provider clients monitor their compliance with CMS regulations. This month alone, TrendSource Field Agents will be completing more than 1,500 CMS Call Center Audits, to say nothing of formal and informal events as well as 1:1 appointments.