As we continue through the Medicare’s Annual Election Period (AEP), consumers are engaging Medicare Supplement Providers at multiple sales touchpoints, including phone calls, informal and formal events, and even 1:1 appointments.
As we approach the home stretch of CMS AEP 2022, we at TrendSource have started to get an idea about the different types of violations occurring at specific touchpoints.
We are well into AEP 2022, and TrendSource has been working round the clock to help our Medicare Supplement Provider clients monitor their compliance with CMS regulations. This month alone, TrendSource Field Agents will be completing more than 1,500 CMS Call Center Audits, to say nothing of formal and informal events as well as 1:1 appointments.
Every year during the Annual Election Period (AEP), the Center for Medicare/Medicaid Services (CMS) closely monitors the interactions between Medicare Supplement providers and Medicare-eligible consumers.
Every year between October and December, Medicare recipients are encouraged to investigate and select a Medicare Supplement Plan in what is known as the Annual Election Period (AEP). During this period, the Center for Medicare/Medicaid Services (CMS) closely monitors the ways in which Supplement Providers discuss their plans with consumers.