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As the CMS Annual Election Period for 2023 approaches, companies selling Medicare Advantage Plans are rightfully preparing their staff for a simultaneous influx of inquiries and enhanced scrutiny. This is the yearly reality of selling Medicare Advantage plans, and companies have long built in processes to ensure they are rising to the occasion each and every year.

Every year, even when you expect it, the CMS Annual Enrollment Period (AEP) CMS can sneak up on you. This leaves Medicare Supplement Providers asking, “When is AEP 2023?”

Every year during the Annual Election Period (AEP), the Center for Medicare/Medicaid Services (CMS) closely monitors the interactions between Medicare Supplement providers and Medicare-eligible consumers.

As we discussed last week, the Center for Medicare Service’s 2020 Annual Election Period will be one like none before. We offered some insight into what providers are facing this year, and this week we’ve decided to offer a few tips to help providers adjust to that new normal. 

During Medicare’s Annual Election Period (AEP), TrendSource Trusted Insight designs and executes secret shop programs for over 30 Medicare Advantage plans, helping companies ensure their sales agents comply with mandated CMS guidelines. Based on more than 4,000 individual projects, we identified the top violation per audit type and, while some have appeared in years past, others were previously unseen. By alerting our clients to these issues, they were able to implement corrective actions. Below, we outline, in no specific order, some of the top AEP 2017 violations.