Learn the state of the retail industry - online & brink-and-mortar - in our 2017 Retail Industry Report.

• How do millennials differ from older shoppers, in both brick-and-mortar and online shopping?
• How can retailers leverage sensory perception to influence customers’ in-store experience?
• How do personality types shape the form of associate interaction customers prefer, and how should electronics, home improvement, and fashion associates behave differently from one another?

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