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Customer Experience Unplugged: A Guest Analysis by CommBetterBlog

Posted by JennyDempsey on 4/1/14 11:40 AM

The Scenario: A patient makes a dental appointment.

Opportunities for improvement within your business can always be found from every customer experience — no matter what! The TrendSource team offered me the opportunity to break down one customer experience scenario and analyze what went wrong and how things could have gone right. With the proper training, you can ensure the customer experience at your company is a pleasant one from beginning to end. Enjoy!

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Topics: Market Research, Featured, Customer Experience Unplugged

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