Last week, by looking at post-inspection survey data, we discussed how TrendSource’s OnSite Inspectors leave positive, lasting first impressions on the contacts they meet in the field. These first impressions reflect positively on our clients, who are associated with our Inspectors and Inspections despite the fact that we are an unbiased, third-party provider.
First impressions can make or break a relationship. Snap judgements, as unfair as they may be, often lead to enduring feelings, and it takes a lot of work to come back from a botched introduction. It’s just as true in the business world as it is in personal relationships.
A couple of weeks ago, we took a quick look at TrendSource’s Inspectors and their track record of professionalism. As we pointed out, our Inspectors are often the first person a contact meets after signing a contract with one of our clients. Our clients, then, have a significant interest in insuring that their independent, third-party Inspectors are professional and make a solid first impression.
At TrendSource, we typically like to let our work speak for itself. We get the job done efficiently and professionally. Our clients know it and we know it too. We don’t really feel the need to brag all that often because, again, our track record speaks for itself.
Consumer Reporting, like any federally regulated industry, is complicated. There are multiple groups involved, each performing a specific role, and oftentimes people can get confused about who is who, who represents who, and who is doing what.