Supporting over 30 health plans nationwide in their compliance towards CMS Marketing Guidelines, TrendSource is in a unique position to identify the top violations that occurred during AEP 2015. Based on over 4,000 completed secret shop compliance audits during the 2015 AEP season, we found the following to be the top violation trends.
Chris Bellesia

Chris joined TrendSource in 2013, and has served an integral role in the development and execution of healthcare programs during the 2014 and 2015 AEP seasons. He oversees all aspects of our healthcare programs, including direct work with Field Agents, data quality assurance, and program development/design. He draws on his previous experience in Sales and Account Management to develop and execute high quality programs designed to drive compliance standards.
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Top Violations Found in AEP 2015 Secret Shopper Compliance Programs
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Chris Bellesia on 2/26/15 4:17 PM
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Topics: Market Research, Featured, CMS Compliance
That’s a wrap! The AEP 2015 season has come to a close, and health plans are now working to deliver the services promised to their new beneficiaries.
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Topics: Market Research, Featured, Healthcare Solutions, CMS Compliance