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Amber Berger

Amber Berger
Amber has been with TrendSource since 2010, serving as an integral part of the execution and development of TrendSource’s CMS Compliance Programs for healthcare insurers. She has worked on virtually all aspects of these programs, including direct work with Field Agents, data quality assurance, and program development/design. In her current role as an Account Manager, Amber is able to draw from this gamut of experience to work with clients in developing and executing high quality programs designed to drive compliance standards.

Recent Posts

Preparing For Your CMS Marketing Surveillance Program – A Checklist

Posted by Amber Berger on 7/1/14 2:30 AM

It’s officially summer, and we all know what that means! No, not sunshine, 4th of July BBQs …those in the Medicare world know that summer means the Medicare Annual Enrollment Period (AEP) is fast approaching.

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Topics: Market Research, Featured, Healthcare Solutions, CMS Compliance

Top Violations Identified Through AEP 2014 Compliance Programs

Posted by Amber Berger on 2/19/14 10:20 AM

Human nature ensures that we are constantly comparing our performance to others. The questions on all of our minds are...Am I normal?Are my organizational issues the same as others? To support our clients in answering these questions with regards to top violations of CMS Marketing Guidelines in the 2014 AEP season, we’ve listed the common threads that we saw below. Were these the issues you saw in your organization?

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Topics: Market Research, Featured, CMS Compliance

TrendSource’s AEP 2014 In Review

Posted by Amber Berger on 1/13/14 10:50 AM

Another successful AEP Secret Shopping season here at TrendSource has come to a close! We completed an impressive ~4,000 compliance audits in an eight-week period. Take a look at our overall completion numbers and percentages below. The below shops were completed between 10/1/13 and 12/7/13.

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Topics: Market Research, Featured, CMS Compliance

How to CLIMB Step 3: Behavioral Measurement & The In-Store Experience

Posted by Amber Berger on 9/25/13 3:05 PM

Alright! We've done our initial customer research and understand what customers are looking for, and what competitors are offering in comparison. We’ve also taken a look at operational standards, to ensure internal practices are in support of delivering what customers want. This likely included making some changes regarding what is expected of employees, in order to support a superb customer experience.

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Topics: Market Research, Food Service, Featured, Consumer Electronics, Grocery, Retail

5 Keys to Running a Successful Medicare Compliance Program

Posted by Amber Berger on 4/10/13 9:22 AM

As the Account Manager for our Secret Shopper Medicare Compliance Programs, I currently manage 20+ programs for healthcare insurers, most of which are Medicare Advantage/Prescription Drug organizations. Through the course of working with so many different companies, I’ve noticed several trends and gained a lot experiential knowledge, so I have a pretty good handle on what makes a Medicare compliance program successful – and unsuccessful for that matter. We aim to support the healthcare insurance community with compliance efforts in order to get the highest possible value out of the programs. We genuinely see these programs as more than simply a CMS requirement; there is a major opportunity to use these programs as a means to grow and improve as a company.

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Topics: Featured, CMS Compliance

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