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Dean Robertson

Dean Robertson
Dean has been with TrendSource since September 2012. He has held various positions throughout Operations working on CMS and healthcare compliance programs. Since April of 2015, Dean has managed TrendSource’s healthcare and compliance accounts. He holds a Bachelor’s degree in English Literature and a Master’s degree in Creative Writing. Using the critical thinking skills he developed during his years of reading too many books, Dean looks to provide his clients with industry-leading insight into the compliance and healthcare fields.

Recent Posts

AEP 2016 Findings: Top Violations Per Audit Type

Posted by Dean Robertson on 2/29/16 3:13 PM

Every year, TrendSource executes Secret Shop programs with over 30 Medicare Advantage plans during the Annual Enrollment Period to ensure their sales agents are meeting CMS Marketing Guidelines. Based on over ~4000 Secret Shops completed, we were able to identify the top violations per audit type that occurred during AEP 2016. Some of these violations were an issue last year; however, some of these violations are new issues we were able to relay to our clients for corrective action.*

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Topics: CMS, Health Care, AEP, Health Care Compliance

TrendSource’s AEP 2016 in Review

Posted by Dean Robertson on 1/28/16 7:52 AM

AEP 2016 has come to a close.  During our 7th successful AEP season, we ended up completing over 4,000 “Secret Shops” for our 30+ Medicare and Medicaid clients.

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Topics: CMS, Health Care, Healthcare Solutions, Health Care Compliance

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