DoorDash is testing a new service and structure, introducing a pilot program called DashMart in the predominately well-to-do Chelsea neighborhood in New York. The program promises what the company calls “ultra-fast delivery” within 10-15 minutes of placing an order.
Topics: Food Service, Grocery, Retail, Digital Technology, Grocery Delivery, Delivery
As the pandemic recedes, third-party delivery companies like DoorDash, Grubhub, and Uber Eats, which all remain unprofitable, are facing something of an existential crisis.
Topics: Market Research, Food Service, Grocery, Retail, Digital Technology, Grocery Delivery, Delivery
Albertsons, the nation’s third largest grocer, recently announced it is discontinuing its in-house grocery delivery system, replacing thousands of jobs by outsourcing its delivery operations to Instacart.
Topics: Market Research, Grocery, Omnichannel, Grocery Delivery, Amazon, Labor, law
Despite feeling like they keep everything in place and static, for the people under lockdown, quarantines are quite dynamic. Measures to address a pandemic, and the way people respond to those measures, change over time and seemingly on a dime. We did not all suddenly shift into pandemic mode and stop evolving and adapting.
Topics: Market Research, Grocery, Digital Technology, Grocery Delivery, Labor, COVID-19
As Consumers Continue Social Distancing, Expanded Delivery Capacity Cannot Meet Surging Grocery Delivery Demand
In these times, grocery delivery can be stressful. An anecdote: Hearing that Amazon Prime Now grocery delivery windows were being released at midnight each day, last night (or was it this morning?) my man and I set our alarm and tried to time it just right. But the stress of rushing through our grocery shopping combined with miscommunications led to a late-night (or was it early-morning?) shouting match about shared responsibilities, mutual respect, and the difference between ‘want’ and ‘need.’
Topics: Market Research, Grocery, Omnichannel, Retail, Grocery Delivery, Delivery, Amazon, COVID-19