Accurately measuring customer satisfaction in the cutthroat-competitive grocery marketplace is key to avoiding defections. This is especially true as newcomers seemingly emerge every day, and none more frightening than Lidl.
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Topics: Customer Intercepts, Customer Experience, Mystery Shopping, Grocery, Customer Surveys
At first glance, retail apps seem like an easy natural fit to enhance the customer experience, drive loyalty, and increase revenue. App usage is growing very quickly, especially in the retail vertical. Below are a few stats to illustrate how far they have come and where they are today.
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Topics: Customer Perceptions, Mobile, Consumer Electronics, Mobile Apps, Customer Experience, Consumer Behavior, Technology, Retail
In today’s digital age, consumers have access to a variety of browsing and purchasing options. There have been several recent in-store technological advancements that have led to a more engaging customer experience. While online shopping offers a quick convenient checkout, retail stores still have an ace up their sleeve: the tangible experience specifically, fitting rooms. The ability to try on clothes is still an appealing draw for many shoppers – and retailers are taking this luxury one step further.
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Topics: Customer Satisfaction, Consumer Insights, Purchasing Behavior, Customer Experience, Consumer Behavior, Retail, Digital Technology