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Customer experience

TrendSource 03/08/2017 Customer Intercepts, Customer Experience, Mystery Shopping, Grocery, Customer Surveys

Measuring Customer Satisfaction: 4 Tactics To Fight Lidl Grocery Invasion

Measuring Customer Satisfaction: 4 Tactics To Fight Lidl Grocery Invasion

Accurately measuring customer satisfaction in the cutthroat-competitive grocery marketplace is key to avoiding defections. This is especially true as newcomers seemingly emerge every day, and none more frightening than Lidl.
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