The robots are coming! Sure, that sounds like a panicked utterance straight from whatever sequel or reboot the Terminator franchise is about to unleash. But it also could describe the grocery industry where several different grocers are piloting in-store robots to perform a litany of maintenance, stocking, and even customer service tasks.
Forgive us if we channel The Big Lebowski as we declare: Sometimes, there's a device…Sometimes, there's a device, well, it’s the device for its time and place. It fits right in there.
It’s been quite the year for rebranding. IHOP went all IHOb on us, AdWords became Google Ads, and now Weight Watchers is dropping the “eight” and “atchers”, rebranding itself WW.
Grocery shopping ain’t what it used to be. With omnichannel and digital-only challengers threatening legacy grocery’s status quo, operators are racing to build out their omnichannel operations, ranging from in-store pickup of digitally ordered items (click and collect) to rapid grocery delivery (Amazon’s got it down to 2 hours or less).
Grocers beware, Aldi is coming for you, your margins, and your customers (protect your millennials!). The German discounter, which currently operates 1,800 stores in 35 states, was just named Retailer of the Year by Supermarket News, its second such victory in the past four years.